Coverage

Start9 warrants the included hardware product to be free from defects in materials and workmanship under normal use and to function in accordance with the specifications for a period of 1 year from the date of delivery to the customer. If the hardware is found to be defective or does not conform to the specifications, it will be repaired or replaced with new or refurbished hardware at Start9's own discretion.

Warranty exclusions

Start9 does not warrant against normal wear and tear, nor damage or defect caused by accident, abuse, alteration, or modification of the hardware.

Warranty term by purchase date

The one year term above applies to devices purchased on or after 6 August 2026. Devices bought earlier carry the term that was advertised when they were bought, and we honor it:

• Server — purchased 1 January 2026 to 5 August 2026: 2 years from delivery
• Server — purchased before 1 January 2026: 1 year from delivery
• Router: 1 year from delivery

This warranty is provided by Start9 Labs, Inc. and covers hardware purchased from Start9. This page is the authoritative statement of these terms.

How to make a claim

Email support@start9.com and describe the problem. Our support team will troubleshoot with you directly, and if the hardware needs to be replaced, we will walk you through a swap:

1. You place a refundable deposit and pay for shipping.
2. Start9 ships you a replacement device equivalent to your current one.
3. You move the SSD from your old device into the replacement, so your data and services come with you.
4. You return the old device using the shipping label Start9 provides.
5. Start9 refunds your deposit and your shipping once the returned device arrives.

Software

StartOS and StartWRT are free and open source, and are provided under their respective licenses. This warranty covers the hardware. Our support team helps with software questions regardless — see Contact.